Income Officer
Easy Apply
Posted
Vivid's client in the North West is currently looking for an experienced Income Officer for a minimum of 6 months with the option to be extended depending on experience.
- Income Officer
- North West
- 6 months
- £22 - 26 ph
- Start ASAP
Key Responsibilities
- Manage a patch of rent accounts and take ownership of arrears recovery.
- Contact tenants by phone, email, letter, and home visits to discuss outstanding balances.
- Negotiate realistic repayment arrangements and provide welfare benefit advice where appropriate.
- Take appropriate legal action in line with company policies and procedures.
- Work closely with internal departments and external agencies to support vulnerable tenants.
- Maintain accurate records and ensure compliance with housing legislation and best practice.
About You
The successful candidate will have:
- Previous experience in income recovery, housing management, or rent arrears collection.
- Strong knowledge of welfare benefits and tenancy management.
- Excellent communication and negotiation skills.
- The ability to manage a busy caseload and prioritise effectively.
- A customer-focused approach with strong problem-solving abilities.
- Good IT skills and experience using housing management systems.
If you’re interested, please send your most up-to-date CV or call (phone number removed).
If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them.
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