FM Account Manager
Culligan UK Limited is currently looking for a skilled FM Account Manager to join our Facilities Management team. In this role, you will be responsible for managing and developing key accounts within the Facilities Management sector, ensuring delivery of exceptional service and achievement of sales targets.
You will act as the primary liaison between Culligan and our FM clients, understanding their unique requirements and tailoring solutions to meet their water filtration and hydration needs. Your role will involve maintaining strong client relationships, managing contract negotiations, and coordinating with internal teams to ensure seamless service delivery.
Key Areas:
Relationship Stewardship
Cultivate multi-level relationships (procurement to board) at all FM; position Culligan as trusted advisor.
Work with KAE’s and KAM’s across all verticals to activate the framework agreements put into place.
Commercial Profitability
Actively ensure that end user locations are profitable, by carrying out analysis to identify largest impact sites, determining the correct service, pricing level and other levers needed, then implementing change, in line with business objectives.
New-Logo Acquisition
Be the enabler to close high-value opportunities
Forecasting & Governance
Maintain 90-day rolling forecasts within ±5 %; run QBRs in collaboration with the National FM Manager
Cross-Functional Collaboration
Liaise with Marketing on vertical campaigns, with Ops on SLA attainment, and Finance on pricing.
Voice of Customer & Innovation
Surface vertical trends; partner with Product in designing pilots or bundles that create competitive moat.
Risk Management
Identify at-risk revenue, drive remediation plans, and uphold Culligan’s safety & sustainability standards.
This position requires a proactive individual with excellent communication and negotiation skills, capable of driving account growth and customer satisfaction.
Requirements
Proven experience in account management within the Facilities Management or related sector
Strong understanding of water treatment or related products/services is desirable
Excellent communication, negotiation, and relationship-building skills
Ability to manage multiple accounts and priorities effectively
Proven track record of meeting or exceeding sales targets
Self-motivated and results-driven individual
Proficient in CRM software and Microsoft Office Suite
Valid UK driving license and willingness to travel as needed
Benefits
25 days holiday plus bank holidays
Sales Incentive scheme
Holiday purchase scheme available
Car Allowance
Life Assurance
Pension – Salary exchange Scheme
My Culligan benefits - Discount platform
Culligan Product discounts
Employee Assistance programme
Enhanced maternity, paternity, and grandparent leave
You will act as the primary liaison between Culligan and our FM clients, understanding their unique requirements and tailoring solutions to meet their water filtration and hydration needs. Your role will involve maintaining strong client relationships, managing contract negotiations, and coordinating with internal teams to ensure seamless service delivery.
Key Areas:
Relationship Stewardship
Cultivate multi-level relationships (procurement to board) at all FM; position Culligan as trusted advisor.
Work with KAE’s and KAM’s across all verticals to activate the framework agreements put into place.
Commercial Profitability
Actively ensure that end user locations are profitable, by carrying out analysis to identify largest impact sites, determining the correct service, pricing level and other levers needed, then implementing change, in line with business objectives.
New-Logo Acquisition
Be the enabler to close high-value opportunities
Forecasting & Governance
Maintain 90-day rolling forecasts within ±5 %; run QBRs in collaboration with the National FM Manager
Cross-Functional Collaboration
Liaise with Marketing on vertical campaigns, with Ops on SLA attainment, and Finance on pricing.
Voice of Customer & Innovation
Surface vertical trends; partner with Product in designing pilots or bundles that create competitive moat.
Risk Management
Identify at-risk revenue, drive remediation plans, and uphold Culligan’s safety & sustainability standards.
This position requires a proactive individual with excellent communication and negotiation skills, capable of driving account growth and customer satisfaction.
Requirements
Proven experience in account management within the Facilities Management or related sector
Strong understanding of water treatment or related products/services is desirable
Excellent communication, negotiation, and relationship-building skills
Ability to manage multiple accounts and priorities effectively
Proven track record of meeting or exceeding sales targets
Self-motivated and results-driven individual
Proficient in CRM software and Microsoft Office Suite
Valid UK driving license and willingness to travel as needed
Benefits
25 days holiday plus bank holidays
Sales Incentive scheme
Holiday purchase scheme available
Car Allowance
Life Assurance
Pension – Salary exchange Scheme
My Culligan benefits - Discount platform
Culligan Product discounts
Employee Assistance programme
Enhanced maternity, paternity, and grandparent leave
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